The Medical Malpractice/
Nursing Home Abuse/
Wrongful Death (MM/NHA/WD) paralegal team is a duo of smart, talented women who take
pride in serving their clients and our firm. Sue Newall (3 years with
the firm) and Heather Campeau (2 years with the firm) work side-by-side
managing some of the most difficult and challenging cases our firm accepts.
Reporting directly to Mr. Goldenfarb, who is the managing attorney for
all MM/NHA/WD cases, Sue and Heather meticulously collect and organize
the facts and evidence of each of their respective client's cases.
"We put puzzle pieces together to form a story of exactly how and
to what extent our clients have been hurt or wronged. We're investigators,
and our job is to tell our client's story", Sue explains.
The immense focus and determination required to tell these incredibly complex
and sometimes tragic stories is not something one is simply born with
– it took many years' worth of professional experience honed
inside and outside of our law firm. The foundations of both of their careers
are in the healthcare and legal industries; Sue has a nursing background,
and Heather, in pharmaceutical sales.
Often, the MM/NHA/WD cases our firm agrees to work on involve sad and difficult
situations, including the death of a loved one or a severe or permanent
injury. So what's the secret the duo has figured out to be able to
handle the more difficult aspects of case management with such poise and
unfailing commitment? As they explain, it's simple: just make it about
"It's too tough to turn off the human element, so I don't
bother to try. Instead, I wear my heart on my sleeve, and I put myself
in my client's shoes. I spend more time than I have to listening to
their fears and their sadness about what has happened. I make myself available
to be there for them", Heather says. "The reward is that big
'thank you' from the client at the end of every conversation."
Sue agrees. "I maintain my positive attitude through it all, so that
I'm able to help the client see the bright side of every situation.
The reward I get over and over is when the client gives me a big hug at
the end of a meeting, because they are just so happy that someone is finally
listening to them talk about someone that is too difficult to talk about
with anyone else."
The MM/NHA/WD department wasn't always structured this way. But as
our firm grew, Mr. Goldenfarb knew we needed to find new ways to create
efficiencies for our case managers. The new structure promoted Sue and
Heather into their current roles working together as a team, managing
separate files, but supporting each other and Mr. Goldenfarb as one unit.
The result has proven to be a better experience for the client, and a
streamlined case management procedure.
Especially important considering the serious workplace matters they handle,
Sue and Heather always make time to lighten up. So we proposed the tough
questions, and braced for the answer: what's one thing no one in our
office knows about you?
Sue is a published poet. Her book of poetry, published in 2012,
Presence Past: A Collection of Reflections, is available for the Kindle and in paperback from Amazon.com.
And Heather? She was once a television newscaster. "But that's
all you're going to get!" she hollers with her infectious laugh.